FAQ
Vilah Bloom FAQ
Q: Can I purchase a replacement wipes case for my Vilah Bloom bag?
A: Yes, we have replacement parts (wipes cases, changing pads, straps etc.). You may place an order online or contact our friendly customer service at 810.728.2758 for assistance.
Q: How many wipes can I place inside my Vilah Bloom dispensing wipe case?
A: The built-in wipe dispenser will hold apx. 15 standard baby wipes. It is recommended to load wipes into the monogrammed Vilah Bloom wipe case with the top fold of the wipes facing the dispensing slit. Once wipes are placed inside the case, simply place the case horizontally inside your Cottage Clutch’s wipe compartment (slit of case facing bag’s dispensing hole) When life’s little messes occur, start dispensing!
Please note: Wipes will not dispense properly if the Vilah Bloom wet wipe case is overloaded.
Q: How can I wash my Vilah Bloom changing mat?
A: All changing mats have been treated with a PVC-free water repellent coating. We recommend spot cleaning with a damp cloth and mild soap. Lay flat to air dry. Do not place mat in dryer. DO NOT DRY CLEAN
Q: How do I clean my Vilah Bloom bag?
A: All Vilah Bloom fabrics are water repellent but not water proof. We recommend spot cleaning all fabrics with a damp cloth. Please choose a mild soap if needed. Lay flat to dry. DO NOT DRY CLEAN.
Q: Do Vilah Bloom bags have BPA or Phthalate in them?
A: All fabrics are 100% BPA and Phthalate free. We take pride in providing safe, effective and durable fabrics for healthy families.
Q: What is your shipping policy?
A: All orders are shipped using UPS as our carrier. Orders will be shipped from our warehouse within two business days of placing your order unless otherwise stated as a "pre-order" or "back order". We will ship on business days excluding major holidays. Standard shipping is UPS Ground Service to all continental US destinations, unless an expedited UPS service is selected. UPS will not deliver to PO Box's.
You will receive an email with tracking number included when your order has shipped.
We currently ship within the United States.
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